“We are delighted to present Infincom with a ProMasters Service Award – a distinction reserved for a few select dealers,” said George Colborn, vice president, Service, TABS. “I can think of nothing more important to Toshiba than making our customers happy, and we believe that never before has customer support and satisfaction been more important than in today’s challenging economic climate. We’re especially proud that Infincom serves as such a shining example of exceeding customer expectations with outstanding support and service.”

Only dealers that have surpassed rigorous standards, evaluations and an ongoing qualification process, and that continually demonstrate an unwavering commitment to providing exceptional customer service and knowledge in support of Toshiba products, software and services, are eligible to receive the ProMasters designation. Qualifications for receiving the ProMasters Service Award include meeting and surpassing numerous performance standards including:

• Toshiba-trained Technicians – ProMasters dealers must maintain a certain percentage of field technicians trained on current Toshiba MFP models and controllers. They are also evaluated as to their percentage of trained and certified technicians who are Toshiba TOP TECH award recipients.

• D.A.T.E Program Participation – They may achieve additional points for participating in Toshiba’s key Dealer Administered Technical Education program.

• Performance Plus – Performance also may be judged based upon important elements such as machine up-time, the average customer service response time, as well as frequency in reporting machine set-up information that provides valuable feedback to Toshiba’s service support centers. Toshiba dealers that meet all of the above standards are then scored and evaluated by Toshiba on service competency, efficiency, and customer satisfaction.

About Toshiba America Business Solutions Inc.

Toshiba America Business Solutions Inc. (TABS) is an independent operating company of Toshiba Corporation, the seventh largest electronics/electrical equipment company in the world. TABS manages product planning, marketing, sales, service support and distribution of copiers, facsimiles, multifunction printing products, network controllers, and toner products throughout the United States, Mexico, Brazil, Latin America, and the Caribbean. Headquartered in Irvine, Calif., TABS has five divisions:  the Electronic Imaging Division; the Toner Products Division; the Document Solutions Engineering Division; the International Division; and Toshiba Business Solutions (TBS), a wholly-owned subsidiary corporation of TABS, that operates a network of wholly-owned office equipment dealers throughout the United States.

Named the most favored manufacturer ten times by the Business Technology Association (BTA), Toshiba's entire product line, customer support and marketing distribution policies are markers for the industry. For more information on Toshiba products, programs, solutions, and services, visit, http://www.infincom.com.